Privacy Policy

Easy Appliance Rentals LLC (“Company,” “we,” “us,” or “our”) operates Easy Appliance Rentals (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, apply for services, sign agreements, make payments, or contact us.

1) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

• Contact details: name, phone number, email address, mailing address.
• Service details: delivery address, residence details (e.g., access notes), scheduling preferences.
• Application details: information you submit in any application or intake form.
• Support communications: information you provide when you call, email, or message us.
• Signed documents: information included in contracts and related forms you sign.

B. Payment information

If you pay online, payments are processed by third-party payment processors (e.g., Stripe). We typically do not store full card numbers. We may receive limited information such as payment status, last four digits, and transaction identifiers.

C. Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages visited, dates/times, referring URLs.
• Cookies and similar technologies: used for site functionality, analytics, and (if enabled) advertising.

2) How We Use Information

We use personal information to:

• Provide, manage, and support our rental services (applications, scheduling, delivery, service requests).
• Prepare and administer agreements, including e-signature workflows.
• Process payments, recurring billing, refunds, and account administration.
• Communicate with you about your account, service updates, and support.
• Prevent fraud, enforce agreements, and protect our business and customers.
• Improve the Site, troubleshoot issues, and understand usage trends.
• Comply with legal obligations and respond to lawful requests.

3) How We Share Information

We may share information in the following circumstances:

A. Service providers

We may share information with vendors that help us run the business, such as:

• Payment processing providers
• E-signature and document management providers
• CRM/database tools
• Website hosting, analytics, and communications tools (email/SMS/phone)

These providers are permitted to use information only to perform services for us.

B. Partner shops for fulfillment

We work with local partner appliance shops that own the rented equipment and perform delivery, installation, and repairs in your area. To arrange and complete your rental, we share only what is needed for fulfillment (e.g., your name, delivery address, contact information, and service details) with the partner shop serving your location.

C. Legal and safety

We may disclose information if required by law or if we believe disclosure is necessary to:

• comply with legal process,
• enforce agreements,
• protect rights, safety, and property,
• investigate fraud or security issues.

D. Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

4) Cookies and Analytics

We may use cookies and similar technologies for:

• essential website operation,
• performance and analytics (e.g., understanding traffic and page usage),
• advertising/retargeting (only if enabled).

You can control cookies through your browser settings. If you disable cookies, parts of the Site may not function properly.

5) Your Choices

Marketing communications: You can opt out of marketing emails by using the “unsubscribe” link in the email.

Account and service communications: Even if you opt out of marketing, we may still send service-related messages (billing, scheduling, contract notices, service updates).

SMS (if used): You can opt out by replying STOP (or as otherwise instructed in the message).

6) Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Data Retention

We keep personal information for as long as necessary to:

• provide services,
• maintain business records,
• comply with legal/tax obligations,
• resolve disputes,
• enforce agreements.

Retention periods may vary depending on the type of data and legal requirements.

8) Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

9) State Privacy Rights (U.S.)

Depending on where you live, you may have rights to:

• request access to certain personal information we hold about you,
• request correction or deletion (subject to exceptions),
• opt out of certain data processing where applicable.

To submit a request, contact us at EasyApplianceRentals@gmail.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

10) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the Site after changes means you accept the updated policy.

11) Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Easy Appliance Rentals LLC
Email: EasyApplianceRentals@gmail.com
Mailing Address: 1649 Lakeview Drive, Woodstock, VA 22664
Phone: 571-591-2585