Maintenance & Damage Policy
Part of every rental agreement, template version 5.0 and later
Normal wear is on us. Damage caused by misuse is billed at the flat rates below — never more, and always with photos and a chance to dispute first.
Included in your rent — never charged
- Motors, pumps, belts, bearings, seals, gaskets, and hoses failing in ordinary use
- Thermostats, heating elements, control boards, timers, switches, and sensors
- Factory defects and wear items reaching end of life
- Re-leveling or re-calibration not caused by relocation of the unit
- Any condition noted on the Delivery Condition Report or caused by installation
The first visit for any verified mechanical failure is never billed.
Billable service visits
Visits caused by misuse or neglect are billed at these flat rates. Each rate covers the trip, labor, and ordinary parts for that event.
| Billable event | Flat charge |
|---|---|
| Foreign objects in pump, drain, or drum (coins, wires, toys, hardware) | $85.00 |
| Overload damage (suspension rods, shocks, drum bearings, spider arm) | $150.00 |
| Physical damage impairing function (door, lid, hinge, glass, control panel) | $95.00 |
| Unauthorized relocation of the unit — re-delivery, re-install, re-level | $60.00 |
| Pet or pest contamination requiring cleaning / decontamination | $75.00 |
| Detergent or chemical misuse (non-HE detergent, oversudsing, bleach damage) | $65.00 |
| No-fault-found visit (user error: settings, tripped breaker, closed valve) | $40.00 |
| Missed appointment / no access after a confirmed service window | $40.00 |
Damage not listed above is billed at actual parts cost plus labor at $65.00 per hour, with an itemized statement. Charges for a single event never exceed the appliance's current fair market value.
How a charge works
- At delivery, the install crew photographs each appliance. We send you the photos within three business days; you have 3 days to tell us if anything looks wrong. Those photos are the baseline.
- If a service visit is billable, you get an itemized notice with photos and a written diagnosis.
- You have 5 business days to contest it in writing (email or text). We review it against this schedule and the delivery photos and send a written decision.
- Uncontested charges, or charges upheld after review, are charged to the card on file no sooner than 5 business days after the notice. Anything we can't document is treated as included maintenance.
Changes to this schedule apply only to agreements signed after the change. Questions? Text or email EasyApplianceRentals@gmail.com or 540-508-8983.